TV24 Desk: Servicing24, a leading provider of third-party maintenance (TPM) and IT service management solutions in Bangladesh has been awarded the ISO 20000:2018 certification for its IT Service Management System. This certification, recognized globally, underscores Servicing24’s commitment to delivering high-quality IT services with efficiency and reliability.
The certificate was officially handed over by Israt Tamanna Chowdhury from UNiCERT to Md. Nasir Feroz, Founder and CEO of Servicing24, and Md. Ashiqur Rahman, COO of Servicing24, in a ceremony held at the company’s Head Office in Kawran Bazar, Dhaka recently. Other senior executives and team members attended the event, highlighting the collective efforts contributing to this significant achievement.
Expressing his gratitude, Md. Nasir Feroz remarked that achieving ISO 20000:2018 is a milestone that validates our commitment to delivering world-class IT services. This certification will further strengthen our credibility and ensure we continue to meet the highest standards in IT service management.
Adding to this, Md Ashiqur Rahman stated, that this recognition is a testament to our team’s dedication and continuous improvement in service excellence. It also reinforces our strategic vision to provide sustainable and efficient ITSM solutions.
Speaking on the occasion, Mimona Khan Nuran, Senior Executive of Business Development, expressed her excitement, saying, “This certification is not just an achievement but a stepping stone toward our continuous journey of innovation and service excellence. It reflects our unwavering dedication to improving IT service quality and providing the best solutions for our clients.”
ISO 20000:2018 is an internationally recognized standard for IT service management, ensuring that an organization adopts best practices to improve service delivery, enhance customer satisfaction, and optimize operational efficiency.
With this achievement, Servicing24 sets a benchmark for IT service excellence in Bangladesh, reinforcing its leadership in the industry and paving the way for further growth and innovation.
To know more please visit: www.servicing24.com
